TERMS OF USE

Definitions

“Our company”, “our” or “we” means Ariyah Elite LTD

“You” and “your” means any individual, group, company or other business who places the booking with us.

Booking

We request a minimum of 1 hours notice for any online bookings. If your booking is less than 1 hours, please call our office on + or bookings@ariyahelite.co.uk to check availability.

You must allow sufficient time when booking your executive car to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Ariyah Elite Ltd shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

You must order a suitable car size for the number of passengers and luggage. Our company cannot guarantee to carry excessive amounts of luggage.

You must supply all information required on the booking form on the app

please use the additional information note box to inform us of anything.

The Service

Our company will track all incoming flights, to ensure our driver reaches you at your specified time.

Meet & Greet service is provides peace of mind and is available at additional charge of £10.00

Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.

Please note that a child, no matter what age, counts as one passenger. If a child seat is required please inform the office at the time of booking. We will try our utmost best to provide a baby / booster seat Or if you have your own child seat you are most welcome to bring it. Please note that the installation of the child seat must be carried out by you.

If the driver is stuck in traffic or for any other reasons cannot reach in time at the point of collection we will try to provide you with a car from one of our partners.

In the event that our driver does not show up at the scheduled time for collection, please contact us on +

or support@ariyahelite.co.uk

If you leave the pickup point without informing us we will not be liable for any compensation to you. If you take a minicab or a black cab from another company without our consent we will not be liable to pay you the price for it or refund you.

We reserve the right to change without notice, your Driver or Chauffeur driver at any time if necessary.

Our company maintains a strict non-smoking policy in all its vehicles.

Eating, drinking and smoking are not permitted in our vehicles.

Prices & Payment

Our company will email you a quotation based on the information supplied by you. Unless otherwise stated all prices are inclusive of VAT & card surcharge. Our company may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.

If you accept the quotation, you will receive confirmation of your booking by email. Please check your booking confirmation carefully and inform Our company promptly of any errors.

Ariyah Elite Ltd shall not be responsible for any delays caused or costs arising by your failure to provide Our company with correct information.

The price of the Service will be as quoted on the Site except in cases of obvious error.

Toll charges are not included in online prices but the customer can pay cash to the driver.

A 50% surcharge will be added to any journey booked on Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day. An extra charge may also be added to any journey on Public / Bank Holidays. Please check when booking.

Waiting Charges: £30.00 per hour.

If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.

Incoming flights allows 45 mins free waiting time after which waiting charges will apply. Please allow enough time for immigration & baggage to avoid unnecessary waiting charges.

For airport pick up our drivers will wait up to 90 minutes, without having made contact with the passenger. If after 90 minutes, Ariyah Elite Ltd driver still has not made contact with passenger, this will result as a no show & no refund will be offered.

Cancellations

If you need to cancel your booking, please contact Our company as soon as possible on bookings@Ariyahelite.co.uk

We will be happy to cancel & refund a booking as long as we have 24 hours notice. If you cancel a booking after the vehicle has been dispatched then a charge will be incurred; the charge will be based on the distance/time that the allocated driver has traveled/spent prior to the point of cancellation.

Any cancellation will incur an admin fee of 15%.

Liability

All our vehicles are fully insured for passenger Hire and third party claims. However, customer’s properties are carried entirely at their own risk.

Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. Our company or our sub contractors shall not be held responsible/liable for any loss/damage to such property.

Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.

Our company shall use all reasonable endeavors to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.

If the car breaks down during your journey Our company will endeavor to arrange an alternative car to complete the journey as soon as practicable.

Our company shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

It is illegal to make a private booking with our drivers. Our company will not be liable for any situation faced by the passenger while traveling on a booking not confirmed with the office.

Complaints

We take complaints very seriously and investigate every complaint thoroughly.

Please email any complaints to support@ariyahelite.co.uk

Quoting your reference number and as much information as possible.

Miscellaneous

At times Our company may use sub contractors/ partner company to cover a journey.
You shall be responsible for the behaviour of all the passengers in the car during the journey.
You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.
Our company do allow some pets however this needs to be stated at time of booking.

A full receipt can be emailed direct to you. *Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver*

Our company has the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.

Our company will refuse or terminate any booking with immediate effect if your behaviour possess any driver or vehicle at risk of damage, violence or abuse by you or any passenger in your party.

All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refund will be given.

In accordance with Taxi and Private Hire Licensing guidelines, Our company will keep a lost property book at our office, and will endeavor to return any lost goods left in our vehicle(s).

Our company may change these terms and conditions at any time. Existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

By Completing of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

Cleaning charge

Ariyah Elite vehicles are kept to the highest level of cleanliness. Rubbish bags for general litter will be available. If our vehicles have are soiled or incur excessive levels of litter there will be a cleaning charge of £100 to enable a professional valet service. By making a reservation with Ariyah Elite you are agreeing to our terms of hire. Account customers will be invoiced accordingly. Prepaid customers agree to these charges being made against the card used to make the original booking once the valeting invoice has been recieved.